This Scheduler is for REQUESTS ONLY and is NOT A GUARANTEE of timeliness or SLA. This Scheduler is meant for non-emergency support requests from customers with Paid Support Credits already on their account. You may not send an appointment request less than two (2) hours ahead of your requested time. If you require immediate assistance, please submit a Ticket or Call our Priority Phone Support number at +1-469-904-1420. You must enter the last six (6) digits of your AWS Subscriber ID # when calling for support.